A report (Fear of AI and AI Trends for 2021) that surveys what the general public thinks about AI and robots has been released. An online survey of 1,225 people was conducted to investigate what Tidio, a customer service and chatbot provider, thinks about AI. Among the respondents, 55% were male, 45% were female, and the average age was 39 years with a standard deviation of 13. According to the characteristics of the respondents, the explanation can be applied to the general American.
The first thing that was investigated was whether AI could replace humans. One of the concerns about AI is taking away human jobs, but the number of people who have such concerns may vary depending on their educational background. The survey found that 68.5% of those with a degree believe AI could take jobs away from humans in a few years, and 55% of those without a degree. Those with a degree appear to think that AI is taking away human work.
In addition, representative jobs that AI is replacing are drivers, translations, stock-related tasks, customer service, accountants, cleaners, bartenders, and waiters. Conversely, what is considered difficult to replace are artists, musicians, therapists, police officers, doctors, lawyers, nurses, drivers, mechanics, etc.
There is also a difference between men and women in how they perceive robots and AI. Overall, there were 20% more male respondents than female respondents who were more active about interacting with robots and AI.
Most of the people who answered that they wanted to interact with various robots and AI were basically men. However, there are differences depending on the type of robot AI. For Pepper, about 75% of both men and women said they would like to interact, whereas for Kuki, a chatbot, 73% male and 44% female, and female robot Sofia 50% male and 29% female. appeared large. In addition, the uncanny valley, where aversion increases as the appearance approaches a human being, has also been confirmed.
Words that describe robots were also investigated. It is said that there were many positive words such as Cute, Fun, and Elegant, and on the contrary, there were many negative words such as Scary, Creepy, and Weird.
When asked in what circumstances would AI be welcomed, the top three most welcome jobs were house cleaning, meal preparation, budget planning, and tax payment in that order. Conversely, the three uses that were judged unsuitable were romantic relationship building, sexual activity, and job interviews. Regarding sexual behavior, there was also a difference in the answers, so 48% of male respondents welcomed sexual acts with human robots, whereas 33% of female respondents. Also, 43% of male respondents were positive about establishing a romantic relationship with a robot, while 33% of female respondents showed a somewhat positive result from the male side.
Robots that are receiving various concerns, but on the contrary, when looking at the rankings for not concerned, human protection, hijacking, and declaration of war were the highest, but about half of the respondents were also concerned about these three.
In addition, 95% of respondents believe that AI is used by large corporations to automate their business, while only 70% believe that AI will help their lives, and 68% of respondents believe that only some wealthy people There are also concerns about AI being controlled. Related information can be found here.